The Criteria are embodied in Seven Categories:
1. Employee Training and Development
Our methodology builds teams. This equates to employees
working and learning together. This creates innovative and
reliable products, reducing costs and improving quality
and flexibility. When a business lets its employees get
involved in the process, employee morale and productivity
rise exponentially. A businesses success is revealed
through its commitment to advancing its employee's
knowledge, talent, skill and training. "Tell me and I'll forget,
Show me and I'll remember, Involve me and I'll understand."
2. Human Resources Development and Management
We work closely with Human Resource Personnel, so that
they gain valuable skills they can use immediately, plus provide them with an overview
of managing a Human Resource Department, including the six functional areas of Human
Resource management: Change Management, Strategic Management, Workforce Planning
& Employment, Human Resource Development, Compensation and Benefits, and
Employee Relations.
3. Information Gathering and Analysis
Two facts you should know as a business owner:
Fact 1:a manager is hired to solve problems and make
decisions. Fact 2: conceptual and decision-making skills
are the skills needed for success in management.
Decisions should be based on solid information to
generate solutions. Solutions should have the following
characteristics: a) timely b) quality c) completeness
and d) relevance. It will be FRS Consultants
responsibility to train your key management staff on
how to be successful managers and train successful
decision-making skills.
4. Process Management
One element in every successful business is a Process
Improvement program. Process Improvement begins
with process mapping. One area for process
improvement is waste elimination. Reduce non-value
added operations caused by workflow constraints, is a
good start for Process Improvement. FRS Consultants
will train your employees on how to process map an
operation.
5. Quality Management
A business must shift its responsibility from Quality
Control To Quality Management. The approach focuses
on developing a problem solving mentality. This process
is called TQM. The main focus of TQM is to manage the
process and continuous improvement.
6. Customer Focus Strategy
FRS Consultants definition includes marketing strategies
that seeks to identify, maintain and increase the yield
from Best Customers, through long-term, interactive,
value-added relationships. The two central concepts in
our definition is Customers and Relationships. FRS
Consultants will train your sales staff in this effective
marketing strategy, to grow your share of market by
growing your yield of Best Customers.
7. Change Management
Change projects fail more often from lack of effective
change management than any other single reason. Teams
that ignore change management cite this as one of the
“most important lessons learned” during their project.
Teams that use change management techniques have:
- Reduced turnover and the loss of valued employees
- Accelerated the implementation of the change
- Reduced productivity loss and employee resistance
What many teams lack, however, is a solid understanding
of what change management is and how to implement
change management tactics. This class provides the
knowledge and an overview of change management and
will guide you to other resources that can help your team
manage change more effectively.
We will be the last Management Consulting group you will ever need.
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