In order for a company to meet the competitive demands of the marketplace, training programs must be responsive, relevant, and cost effective. Many companies currently face a dilemma about how to productively make use of human resources while remaining profitable and competitive. An organization's effectiveness is largely dependent upon how well its staff members are trained. Moreover, an organization that makes a long-term investment in its staff demonstrates that they are a valued commodity and part of a secure relationship that rewards loyalty and commitment.

Our approach to training and development is systematic and an output of our organizational change process. The transfer of skills from the learning arena into the workplace measures success. That is, whether an employee does something more productively after the training process. Our purpose is to use a cost effective program to change an employee's behavior and increase their skills so that the company's effectiveness is expanded.

Our training programs are designed to:

• Meet the market demands of growth and change
• Enhance employee productivity
• Leverage the performance and commitment of employees
• Meet the demands of technology/human interface
• Reflect a long-held theme in American life-the value of education and training

Based on our combined twenty-five years of training experience, we have developed a systematic approach that builds on a three-part model emphasizing needs assessment, participative training, and evaluation. These are vital components in designing, delivering, and evaluating an effective program. Our goal is to design and deliver customized training that maximizes the operating efficiency of a company's employees.

We have found that regardless of an individual's professional preparation, many employees lack training in a number of skill areas. Generally, professional staff members and supervisors need to improve their skills in:

• Emotional Intelligence
• Productive Meeting Management
• Group Facilitation
• Creativity & Group Problem Solving
• Working Styles
• Group Decision Making
• Stress/Time Management
• Management of Change

Training in these areas provides the basic skills staff members need to do their job on a daily basis. Competence in these skill areas applies across different job functions. When trained in these training classes, participants will have the tools necessary to promote success in their functional and cross-functional responsibilities. Our three-part customized training model ensures measurable benefits during each phase of the process.

NEEDS ASSESSMENT PHASE
All the training classes are linked conceptually and, while they can be used as stand alone components, each reflects the values and culture of a company. Our trainers, who are senior staff members, endeavor to understand the culture of an organization by conducting interviews before the start of a training program. Rather than an "off-the-shelf" program, you receive customized training classes developed by our senior staff. Each training class uses cases and problems specific to the organization.

All training classes will be presented first to the senior staff to ensure that the approach and concepts fully meet expectations. We do not conduct training programs for companies unless we have a full understanding of their culture and values.

TRAINING PHASE
The courses are taught solely by our senior staff members who have extensive experience providing training for a wide range of companies.

EVALUATION PHASE
We believe that in order to develop training programs that achieve their purpose, participant evaluation is vital for feedback to the organization and customization of future programs. To this end, participants to determine if a training session is achieving its stated objectives and evaluate all classes.

To summarize, training program benefits encompass:

• Senior trainers versed in designing and delivering highly professional programs
• Conceptually linked training classes that reflect the values of the organization
• Training components tailored to the organization's specific requirements
• Superior evaluative methods to measure individual and program accomplishments
• Proven cost benefit relationship

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